1. Definitions

AmbassadorFlow means the referral technology service provided as a service of GrowSocial LTD, a company registered in Malta (C 79065).

Merchant means the e-commerce operator from which a Customer makes a purchase; also referred to as the Store, Retailer, or Brand.

Customer means a person who makes a purchase from the Merchant’s e-commerce store.

Ambassador Center means the branded portal where an Ambassador can view referral information, rewards, and related materials.

Ambassador means a Customer who participates in the referral program by promoting a referral coupon and/or Referral Link; an Ambassador can also be an influencer.

Referral Link means the Ambassador’s personal link that automatically activates the Ambassador’s referral code when used.

Referred Customer means a Customer who completes a purchase using the Ambassador’s referral coupon (or as otherwise specified in the Ambassador Center).

Qualified Purchase means a purchase by a Referred Customer that meets these Terms (for example, not canceled or refunded during the hold period, and not a self-referral).

Reward means the benefit credited to an Ambassador for a Qualified Purchase (for example, store credit, cashback/refund, bank transfer, free gift, or other benefit listed in the Ambassador Center).

2. Acceptance and Scope

These Referral Program Terms & Conditions (“Terms”) govern participation in the Merchant’s referral program available via the Ambassador Center. The Merchant may automatically designate Customers as Ambassadors after a purchase or may require opt-in, as shown in the Ambassador Center. Participation is subject to these Terms and the Merchant’s main website terms and privacy policy.

3. Referral Mechanics and Credit

• Coupon-based attribution. Referral credit is granted when a Referred Customer completes a purchase using the Ambassador’s referral coupon. Cookies are not required to credit a sale.
• Referral Link. A Referral Link may prefill or activate the referral coupon for convenience. Functional cookies may be used to remember the code (typical lifetime up to six months).
• Conflicts. If multiple ambassadors promote a purchase, the coupon actually applied on the order controls referral credit.
• Edits and overrides. The Merchant may specify additional rules (for example, category exclusions or first-order-only limitations) in the Ambassador Center. Those rules form part of these Terms.

4. Qualified Purchases

A purchase is a Qualified Purchase only if all conditions below are met:

• Completed and paid in full by a Referred Customer.
• Not canceled, returned, refunded, or charged back within the hold period listed in the Program Parameters.
• Not a self-referral or prohibited referral (see Section 8).
• Not made with stolen, fraudulent, or otherwise invalid payment credentials.
• Exclusions may apply (for example, gift cards, taxes, shipping, wholesale, employee purchases, or discounted corporate orders) as specified by the Merchant.

5. Rewards and Payouts

• Types. Rewards may be issued as store credit, cashback/refund, bank transfer, free gifts, or other benefits listed in the Ambassador Center.
• Approval window. Rewards for a Qualified Purchase are approved after the hold period has passed.
• Schedule and threshold. Unless otherwise stated, payouts are processed monthly within 30 days after month end, subject to a minimum payout threshold shown in the Program Parameters.
• Currency and fees. Rewards are calculated in the Merchant’s store currency. Bank or platform fees (if any) may be deducted.
• Reversals. Rewards may be reversed or adjusted for returns, chargebacks, suspected abuse, or Merchant errors.
• Non-transferable. Rewards and balances are not transferable, have no cash value unless a payout method is enabled, and do not bear interest.

6. Taxes and Compliance

The Ambassador is responsible for any taxes arising from Rewards. Where required by law, the Merchant (or AmbassadorFlow acting on the Merchant’s instructions) may request tax or identity information and may report payouts to authorities. Certain payout methods (for example, bank transfer) may require additional verification before release of funds.

7. Communications and Preferences

Program communications (for example, invitation, reward notifications, payout status, and summaries) may be sent by AmbassadorFlow on the Merchant’s behalf (typically via SendGrid) or by the Merchant through its own provider (for example, Klaviyo, Mailchimp, or SMTP). SMS may be sent using BulkGate where enabled. The Merchant’s existing marketing-consent flags are honored. Certain essential service messages may be sent regardless of marketing preferences.

8. Acceptable Use and Prohibited Conduct

The Ambassador must promote in a lawful, honest, and brand-safe manner. The following are not permitted:

• Spam, unsolicited bulk messages, comment spam, or messaging platform abuse.
• False, misleading, or unsubstantiated claims about products, prices, or discounts.
• Paid search bidding on the Merchant’s trademarks, or using confusingly similar domain names (including typosquatting).
• Posting codes on public coupon/discount sites or code-sharing forums unless the Merchant explicitly allows it.
• Use of adware, toolbars, browser extensions that auto-inject coupons, or other intrusive technologies.
• Impersonation of the Merchant or misrepresentation of affiliation; unauthorized use of brand assets.
• Self-referrals or referrals that originate from the same person, household, address, device/IP pattern, or payment instrument as the Ambassador, unless expressly permitted.
• Any activity that violates platform rules (for example, social-network terms) or applicable law, including disclosure requirements for endorsements.

9. Brand and Intellectual Property

The Merchant grants a limited, revocable, non-exclusive license to use the Merchant’s name and links solely to promote referral codes as permitted by these Terms. No ownership rights are granted. Brand assets may be used only as provided or approved by the Merchant and must be removed upon request. Registration of domain names, handles, or ads containing the Merchant’s trademarks (or misspellings) is prohibited.

10. Fraud Controls and Audit

AmbassadorFlow assists the Merchant in detecting suspected abuse using indicators such as overlapping email, address, IP, user-agent, and timing patterns. Rewards may be placed on hold, adjusted, or reversed. Reviews may be automatic and/or manual. The Merchant may request additional information from the Ambassador to complete a review.

11. Data Protection

Processing of personal data in the Ambassador Center is described in the privacy information provided above. The Merchant is the controller; AmbassadorFlow acts as processor on the Merchant’s instructions. Sales credit is based on the coupon applied to the order; cookies are not required to credit a sale. Functional cookies may be used to maintain session state or remember a referral code (typical lifetime up to six months).

12. Term, Suspension, and Termination

• The Merchant may suspend or terminate participation at any time for any reason, including suspected abuse or inactivity.
• Upon termination, pending Rewards may be paid or forfeited according to the circumstances and applicable law. The Merchant may offset negative balances or prior overpayments.
• The Ambassador may stop participating at any time by ceasing promotion and, if available, deleting the Ambassador Center account.

13. Changes to these Terms

The Merchant may modify these Terms by posting an updated version in the Ambassador Center. Material changes will apply prospectively and, where required by law, notice will be provided.

14. Liability and Disclaimers

To the maximum extent permitted by law, the Merchant’s total liability for the referral program is limited to the value of Rewards properly earned but unpaid. The program is provided “as is” and may be changed, suspended, or discontinued at any time. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of the Merchant’s country or state of establishment, without regard to conflict-of-laws rules. Courts located at the Merchant’s principal place of business shall have exclusive jurisdiction, unless mandatory consumer-protection rules provide otherwise.

16. Contact

Questions about these Terms should be directed to the Merchant using the contact details provided in the Ambassador Center or on the Merchant’s website.